Returns & Exchanges

At Raven Cues, we stand behind the precision and quality of our equipment. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery provided it is in its original, unchalked condition.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.

2

Secure Packaging

Carefully pack your cue or accessory in its original protective tube and shipping box to prevent any structural damage or warping during transit.

3

Ship the Item

Affix the provided shipping label to the exterior of the package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the item is in pristine, unplayed condition, we will process your full refund or exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing