Frequently Asked Questions
Everything you need to know about your Raven Cues purchase.
What materials are used in Raven Cues?
Our cues are crafted from premium Grade-A North American Hard Rock Maple and high-performance carbon fiber composites to ensure maximum durability and a consistent stroke.
How long does shipping take for custom orders?
Standard cues ship within 2-3 business days. Custom-weighted or engraved cues typically require 7-10 business days for precision crafting before being dispatched via tracked courier.
Do you offer a warranty on your cues?
Yes, all Raven Cues come with a limited lifetime warranty against manufacturing defects and warpage, provided the cue has been stored and maintained correctly.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your cue, you can return it in its original, unchalked condition for a full refund or exchange.
Can I choose a specific tip for my cue?
Most of our cues come standard with a multi-layer leather tip, but you can select various hardness levels (Soft, Medium, Hard) from brands like Kamui or Tiger during the checkout process.
Do you ship internationally?
Yes, Raven Cues ships to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.